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Our goal is to build an effective and ethical natural skincare brand, whose products nourish your skin while enriching the lives of some of the world's most vulnerable communities.

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Returns | Essence of Humanity | Natural Skincare

If in the unlikely situation you find a fault with your Essence of Humanity product, we’ll happily provide you with a full refund for the cost of the product. Please note that we cannot refund postage and shipping costs.

To make a return and claim a refund, please email hello@theessenceofhumanity.com and we’ll arrange your refund from there.

Under the New Zealand Consumer Guarantees Act, we will not offer a refund or exchange service if you change your mind or dislike the texture or the fragrance of your product after purchase.